Arrive Alive Guarantee
At Coral Fanatics, we believe in providing only the best for both our animals and our customers. Our team carefully examines all livestock, and screen them for exceptional health. Coral Fanatics is committed to top quality, which is why we offer a 24 Hour guarantee on any livestock purchase online- so you can buy with confidence! If your new aquarium addition does not stay alive for 24 hours, we will issue you store credits or replacement for your losses (subject to our discretion).
In the event that a loss occurs:
- Do not discard the specimen, as doing so will void the guarantee.
- Take a photo of the deceased coral in the bag (if already dead upon arrival), OR out of the tank and inside a container if the loss occurs within 24 hours of receipt of coral. Please provide a clear photo.
- Email us at email@example.com or Telegram/WhatsApp us at +65 88572044 with your order and relevant pictures
- Verified DOA will be credited towards future purchases, minus any delivery charges.
- A recipient must be present at the time of first delivery attempt to accept the package or the guarantee will be void.
- Our 24 Hour Livestock Guarantee only pertains to online purchases. In-Store purchases are not covered under this guarantee.
- Guarantee not valid on in-store pick ups.
- Coral Fanatics is not responsible if your coral becomes unattached or goes missing inside the tank.
- Coral Fanatics is not responsible for courier/delivery delays, negligence, or lost packages