Terms and Conditions
1. Application of terms and conditions of sale
By completing the product purchase order form and clicking on the “Submit” button and submitting an order via Coral Fanatics' online system, customer represents and warrants that customer has the requisite legal capacity, authorization and consent (under the relevant laws in the relevant jurisdiction) to contract with Coral Fanatics and agrees to be bound by the Terms and Conditions.
The Terms and Conditions represent the complete and existing contract between customer and Coral Fanatics in relation to a purchase of any of the products. Any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Coral Fanatics shall be subject to amendment without any liability on the part of Coral Fanatics. Customers below the age of 16 are to seek parental consent prior to making any online purchases.
Coral Fanatics reserves the right to amend, add or vary any of these Terms and Conditions at any time without prior notice.
2. Product warranty
All warranty conditions are stated in the product information provided, unless the manufacturer has provided none. Coral Fanatics shall pass on any product warranty offered by manufacturer of the products to customer. However, as Coral Fanatics does not manufacture the products itself, Coral Fanatics shall neither be held responsible for any faults or defects of the products nor shall it be liable for any claims for loss, harm or damage by the customer or any end-consumer or any third party arising out of or in connection with the products.
3. Terms of payment
Payments for all orders received from any country except Singapore must be paid by Credit Card or Paypal. Cash on Delivery payment option is only available for orders placed within Singapore only.
Coral Fanatics currently accepts only Visa card, MasterCard and PayPal payments. International customers should note that all prices quoted are in Singapore Dollars by default. The bank that owns your credit card must support your payments in the relevant currencies. You’ll be charged according to the prevailing exchange rate on the day that your bank posts the transaction. All prices quoted are exclusive of delivery charges, taxes/levies and other fees, unless otherwise stated.
Coral Fanatics does not charge any customs duties on International shipments, however Coral Fanatics cannot guarantee that customs charges will not be applicable to your package when it reaches your country. Coral Fanatics is required by law to declare the contents of international packages and to state the full value of the shipment, even if the package contains a gift. Coral Fanatics is not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.
4. Delivery service
The minimum order for free delivery within Singapore (mainland only) is S$150. Order value below $150 is subject to a delivery charge which will be reflected upon checking out of the shopping cart.
Delivery service is not available outside Singapore mainland, e.g. Jurong Island.
Delivery of orders will be arranged within 1-5 working days upon receiving orders. However if longer period is expected due to non-availability of stocks, we will inform individual customers by way of email/phone in advance.
Deliveries outside of Singapore will be charged according to the prevailing shipment rates quoted by respective carriers.
Subject to the Order Cancellation Policy by Coral Fanatics in clause 6, Coral Fanatics shall be obliged to deliver the products to the customer only upon confirmation of customer’s order and receipt of full due payment or satisfactory evidence of due payment from customer.
Delivery of the products shall be made in accordance with the trade terms agreed at such place, date or time as Coral Fanatics may notify the customer by email or or phone.
5. Order acceptance
Coral Fanatics will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. Coral Fanatics cannot guarantee that every title offered for sale online would actually be shipped immediately as our inventory level may fluctuate on a daily basis. In a rare situation, a title may be in stock when you place your order and sold out by the time your order is processed. However, for any title which you place an online order and is found to be sold out at the time of processing, Coral Fanatics will inform you by email/phone & remove off the title from your order if you so desire.
6. Order cancellation policy
6.1 There shall be no cancellation of or changes to customer’s order (upon submission of customer’s order and/or acceptance of customer’s order by Coral Fanatics) without Coral Fanatics' written consent to the same. Customer undertakes to indemnify Coral Fanatics for any loss, damage, cost or expense (including but not limited to cancellation fees, warehousing/storage expenses and shipping/handling expenses) suffered or incurred by Coral Fanatics as a result of such cancellation of or changes to customer’s order. Customer hereby acknowledges that Coral Fanatics shall incur such loss, damage, cost or expense in the event of any cancellation of and/or changes to customer’s order. Customer shall (without prejudice to any right or remedy available to Coral Fanatics under the Terms and Conditions or general law) reimburse Coral Fanatics such loss, damage, cost or expense on first demand by Coral Fanatics. Coral Fanatics further reserves the right to suspend the performance or any of its obligations under the Terms and Conditions until Customer indemnifies Coral Fanatics accordingly. However, you may cancel an order if there is a strong, valid reason. Please note the following cancellation charges:
• A cancellation charge of 10% of the order will be imposed for all cancellation made within 48 hours upon ordering.
• A cancellation charge of 20% of the order will be imposed for all cancellation made after 48 hours upon ordering.
6.2 Coral Fanatics reserves the right to amend or cancel the customer's order under any circumstances ("Event") when Coral Fanatics will incur loss, damage, cost or expense from performing its obligations. When such Event occurs and Coral Fanatics exercises its right to amend or cancel the customer's order, the affected customer shall be notified duly and any payment that the customer has paid shall be refunded within a reasonable timeframe. Such Event may include, but not limited to, any typographical, clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by Coral Fanatics.
7. Return policy
In the event that the products or parts of the products are damaged, defective or faulty (through no fault of customer), Coral Fanatics shall, at its discretion:
• Replace the same products or part(s) due to manufacturing fault.
• Customer notifies Coral Fanatics their intention to return the products within 3 days of the delivery or deemed delivery of the products to customer; and
• Customer returns the products or part(s) thereof to Coral Fanatics in their original packing to such collection point designated by Coral Fanatics; and must be accompanied with the sales invoice with the date of purchase and a brief description of the fault of the product(s).
• Coral Fanatics agrees to such return of the products or part(s) thereof by customer.
• Customer shall bear all delivery charges in relation to the return of the Products or part(s) thereof to the collection point designated by Coral Fanatics.
All our goods sold are non-exchangeable and non-returnable.
Local Return Policy
Return of products will be arranged with Coral Fanatics.
Overseas Return Policy
Customer has to return the said faulty product(s) and bear the return freight charges. Upon receipt of the faulty product(s), Coral Fanatics will send the replacement product(s) via mail. Normal delivery lead time applies.
8. Exchange policy
Once a product has been sold, it cannot be exchanged except for the following:
• Products received are different from what is stated on the invoice; i.e. wrong goods are delivered. Product is found to be faulty.
• If the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods.
Local Exchange Policy
Exchange of product(s) will be arranged at Coral Fanatics.
Overseas Exchange Policy
Customer has to scan/picture the said product(s) and email to Coral Fanatics for verification. Coral Fanatics will send the replacement product(s) via mail upon approval. Normal delivery lead time applies.
All products to be exchanged have to be returned to us in their original packaging & must be accompanied with the sales invoice with the date of purchase and a brief description of the fault of the product(s). Customer has to return the said faulty product(s) and bear the return freight charges.
9. Late delivery, non-delivery, partial delivery
Any period indicated at the Website as to the delivery period of the products are estimates only. Coral Fanatics shall undertake all reasonable efforts to ensure that the products are delivered to customer within the relevant period(s) specified at the website, or as agreed between Coral Fanatics and customer. Notwithstanding the aforesaid, Coral Fanatics is unable to guarantee there shall be no late delivery or non-delivery of the products and Coral Fanatics makes no representations or warranties that the products will be delivered within such period(s). Customer hereby agrees that Coral Fanatics shall not liable for any loss, damage, and cost or expense suffered or incurred by customer as a result of such late delivery or non-delivery.
10. Characteristics of products
Coral Fanatics has tried its best to ensure that the images of the products materially resemble the products delivered to the customer. These images are provided to Coral Fanatics by the suppliers/manufacturers of the products or other third parties. Due to differences in monitors, the colour seen on screen may not be exact colour of the product. Accordingly and due to limitations beyond Coral Fanatics' control, Coral Fanatics is not responsible or liable for any differences or non-conformity of the products delivered to the customer as compared to the images of the products displayed in the Website.
11. Ownership of intellectual property, rights
All intellectual property rights existing in or in relation to the website and/or contents (including but not limited to any text, picture, image, sound, graphics, video and other data), the products and/or any information, images or drawings supplied with the products belong to Coral Fanatics and/or the supplier/manufacturer of the products (where applicable). Nothing herein shall or shall be deemed to pass any such intellectual property right to customer.
Coral Fanatics makes no representations or warranties of any kind (whether express or implied) as to the intellectual property rights in relation to the products and/or any information images or drawings supplied with the products.
Customer undertakes not to use or download any material from the website and/or its contents (including but not limited to any text, picture, image, sound, graphics, video and other data) without first obtaining prior consent or a license to do so from Coral Fanatics.
12. Law and regulations
By transmitting an order via the website, the customer agrees that Singapore Law shall govern the Terms and Conditions and any contract or legal relationship formed on the basis of the order.